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Trouble Shooting

Having trouble with your dot Board?

Here are a few simple and straight-forward trouble shooting steps you can take to get it resolved.

 

Start with the dot Hub Tool

Before you do anything, start with the dot Hub Tool. This is a program we've developed as a way of sharing firmware updates and running remote diagnostics on dot Boards. Head to the dot Hub Tool page to download a copy and see instructions on getting the program set up on your Mac or Windows computer.

Using the dot Hub Tool to update your dot Board to the latest firmware will often correct an issue. All you'll need is your computer and the dot USB Data Cable that came with your board. If you’ve lost your dot USB Data Cable, you can order a replacement here online. Head to the dot USB Data Cable product page to purchase a replacement.


No response from your dot Board – ‘Sleep Mode’

The Problem

You’ve tried to turn your board on – but nothing is happening. No flashing lights in the charging port when charging, or even when rolling motor wheels over.

The Solution

If it’s been a while since you last rode your dot Board, your board has entered ‘Sleep Mode’.

There are two ways you can ‘wake up’ your dot Board: 

  1. Using the Micro-USB Port on your dot Board, plug into an external power source. The external power source can be anything from a USB wall outlet, computer USB or even a power outlet in the dash of your car.
  2. You can also try a hard reset. To do this, remove all battery modules from your dot Board and wait at least two minutes before replacing them and trying again.

Either one of these two processes will ‘wake up’ your dot Board.

 

Your dot Board is not charging

The Problem

Your dot Board is operational – but it isn’t taking a charge. 

The Solution

First, check that the magnetic charge port on your board is clean and dry.

If the connection appears to be clear, check that the ‘charger brick’ is showing a green light to confirm that power is making it to that adaptor.

If you try plugging it in, and still aren’t seeing any signs that your dot Board is charging, you may need to reset your board. You can do this two ways:

  • Plug your dot Board into an external power source using the dot USB Data Cable. The external power source can be anything from a USB wall outlet, computer USB port or even a power outlet in the dash of your car.

Or;

  • You can do a hard reset. Remove all battery modules from your board and wait at least two minutes before replacing them and trying again.

Once you’ve completed one of these steps, your dot board should now charge as normally.


Your dot Board and dot Remote are not connecting

The Problem

You’ve got your dot Board and dot Remote charged up, and everything should be working fine – but they don’t seem to be connecting with each other.

The Solution

The first thing is to check that both your dot Board and dot Remote are both ‘active’.

  1. For the dot Remote, just press down on the directional pad. It should display “SEARCHING”.
  2. Then, for your electric skateboard, roll the hub motors over either by hand or on the ground.

You’ll know that your board is running by either the brake lights, or the blinking LED light next to the charge port. If your board and remote still aren’t connecting, you can try re-pairing them.

How to pair your dot Remote and dot Board

On your dot Remote:
  1. Scroll down to “OPTIONS” and press right to select.
  2. Scroll down to “PAIR REMOTE” and press right to select.
  3. Press up when prompted. This tells the dot Remote to search.
On your dot Board:
  1. Spin the rear motor wheel over in three short bursts.
  2. Ensure that the motor is completely stopped between each burst.
  3. The LED light next to your charge port will flash purple to show your board is connected.

For a demonstration of this method, check out This Video. You can also find more instructional videos on our Support page.


Your dot Remote is saying “HOT MOTOR”

The Problem

You’re out riding your dot Board and you’ve received a “HOT MOTOR” notification through the dot Remote.

The Solution

This notification is just warning – it isn’t an issue that needs to be fixed. It’s just telling you that your motors have been working hard, and they are reaching temperatures above their optimal operating conditions.

Easing up on the acceleration, braking, or incline should see the motor temperatures cool back down. But if you are getting repeated notifications that your motors are hot – you’ll want to stop completely and give your dot Hub Motors a proper rest.


Your dot Remote is saying “WET MOTOR”

The Problem

You’re out riding your dot Board and you’ve received a “WET MOTOR” notification through the dot Remote.

The Solution

A wet motor notification will appear when your dot Hub motors detect moisture inside their casings. This will typically only happen if you’ve been riding in the rain, or if you’ve been riding through puddles and across wet surfaces.

If you have got a “WET MOTOR” notification, we recommend that you stop riding your dot Board, and give it time to dry out. Do not charge or attempt to run your dot Board until you’re confident that the moisture inside your motors has had time to dry.


Still need help fixing your dot Board?

Most issues can be fixed with a simple reset, but if your dot Board has issues that aren’t fixed by a reset or some time to cool down, then you can reach out here online.

Fill out a Contact Form, and our team will be in touch to help you get the issue resolved. Head to our Warranty & Safety page for more information on what is covered under the dot 12-month warranty.