Support

How To Video Library

Getting Started

How to charge the dot board.

How to charge the dot remote.

How to turn on the dot board.

How to turn off the dot board.

How to pair the dot board remote control.

Remote Control Operation- COMING SOON

How to pair the remote control.

Modifications

How to add a battery to the dot board.

How to add a motor to the dot board.

How to swap wheels on the dot board. (Front)

How to swap wheels on the dot board. (Rear)

FAQs

Shipping

Shipping Method

In accordance with the lithium battery transportation guidelines, dot Boards are sent via road transportation using Startrack Express or Australia Post networks.

Shipping Costs

All dot Boards are eligible for Free Shipping

Shipping Times

International Shipping

Please refer to the Helpdesk to see if you have a local distributor in your country.

Returns

We offer Free Returns on all orders.

dotboards can provide an exchange or refund for your order if unused and in original condition within 4 weeks of purchase.

HOLIDAY RETURNS & EXCHANGES POLICY:

Orders placed from November 1st 2021 to December 31st 2021, will have until January 31st, 2022 to exchange. Orders will be valid for a refund within 4 weeks of purchase.

As long as the item isn’t used, the packaging is still intact and the item is returned within the return period, we will happily exchange or refund your item.

Please email us at contact@dotboards.com if you have a return inquiry and we will assist you.

Helpdesk

For further information and assistance, please refer to the Helpdesk .

Customer Service Enquiries

For all customer service enquiries, please submit a service request here or email us on contact@dotboards.com.

dot Boards

1 Fennell Street
Port Melbourne VIC 3207
+61 3 8534 9960

Our customer service hours are Mon to Fri 8am - 4:30pm AEST

Our office is closed all Victorian public holidays

dot Warranty

Every dot board comes with a one-year manufacturer's warranty.

To learn more about the dot warranty, please refer to the Helpdesk.

Safety

Please refer to the Helpdesk for information regarding the recommended safety precautions when handling and operating your dot Board.

Always wear a helmet

Compliance

Before you purchase a dot board or accessory product, we recommend that you understand and follow your local regulations and country-specific laws relevant to light electric vehicles. Rules change and so you are encouraged to continue complying with all applicable laws and regulations, and dot boards waives all liability relating to your use of dot board products. For more information, please refer to the Helpdesk.