Articles:

  • How do I submit a repair or warranty request?

    If you’ve been having trouble with your dot Board and haven’t had any success with the usual troubleshooting steps, then you...
    Read more
  • How do I look after my batteries?

    Your dot Board is powered by modular battery packs that contain highly reliable lithium-ion cells. This technology makes them durable and...
    Read more
  • Can I fly or travel by air with my dot Board?

    In most cases, you absolutely can travel by air with your dot Board. But there are a few things you should...
    Read more
  • Why is my dot Board not connecting with my dot Remote?

    You’ve got your dot Board and dot Remote charged up, and everything should be working fine – but they don’t seem...
    Read more
  • Why is my dot Remote showing ‘Wet Motor’?

    A wet motor notification will appear when your dot Hub motors detect moisture inside their casings. This will typically only happen...
    Read more
  • Why am I getting ‘Hot Motor’ notifications?

    The dot Hub Motor is a powerful bit of technology – a single motor is enough to carry most riders up...
    Read more
  • How many dot Batteries do I need?

    Want to know how many dot Batteries you need to suit the way your ride? The good news is that you...
    Read more
  • How long will my dot Board take to charge?

    Wondering how long you can expect your dot Board to charge? Because dot Boards feature a modular design that allows you...
    Read more
  • Why is my dot Board not charging?

    If your board is functional, but not taking a charge as it should, the first thing to check is that the...
    Read more
  • How do I know my dot Board is charging?

    Next to the charging port on your dot Board is an LED light. This light will show different colours and flashing patterns...
    Read more
  • Why is my dot Board unresponsive?

    You’ve tried to turn your board on – but nothing is happening. No flashing lights in the charging port when charging,...
    Read more
  • Safe Disposal of the Battery and Product

    This product should be recycled at the end of its useful life. The battery module must be removed from the product...
    Read more