In accordance with the lithium battery transportation guidelines, dot Boards are sent via road transportation using Startrack Express or Australia Post networks.
All dot Boards are eligible for Free Shipping
Please refer to the Helpdesk to see if you have a local distributor in your country.
We offer Free Returns on all orders.
dotboards can provide an exchange or refund for your order if unused and in original condition within 4 weeks of purchase.
HOLIDAY RETURNS & EXCHANGES POLICY:
Orders placed from November 1st 2021 to December 31st 2021, will have until January 31st, 2022 to exchange. Orders will be valid for a refund within 4 weeks of purchase.
As long as the item isn’t used, the packaging is still intact and the item is returned within the return period, we will happily exchange or refund your item.
Please email us at firstname.lastname@example.org if you have a return inquiry and we will assist you.
Every dot board comes with a one-year manufacturer's warranty.
To learn more about the dot warranty, please refer to the Helpdesk.
Please refer to the Helpdesk for information regarding the recommended safety precautions when handling and operating your dot Board.
Always wear a helmet
Before you purchase a dot board or accessory product, we recommend that you understand and follow your local regulations and country-specific laws relevant to light electric vehicles. Rules change and so you are encouraged to continue complying with all applicable laws and regulations, and dot boards waives all liability relating to your use of dot board products. For more information, please refer to the Helpdesk.