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FAQs
Shipping Method
In accordance with the lithium battery transportation guidelines, dot Boards are sent via road transportation using Startrack Express or Australia Post networks.
Shipping Costs
All dot Boards are eligible for Free Shipping
Shipping Times
International Shipping
Please refer to the Helpdesk to see if you have a local distributor in your country.
We offer Free Returns on all orders.
Please email us at contact@dotboards.com if you have a return inquiry and we will assist you.
For all customer service enquiries, please contact us at contact@dotboards.com
dot Boards
1 Fennell Street
Port Melbourne VIC 3207
+61 3 8534 9960
Our customer service hours are Mon to Fri 8am - 4:30pm AEST
Our office is closed all Victorian public holidays
Every dot board comes with a one-year manufacturer's warranty.
To learn more about the dot warranty, please refer to the Helpdesk.
Please refer to the Helpdesk for information regarding the recommended safety precautions when handling and operating your dot Board.
Always wear a helmet
Before you purchase a dot board or accessory product, we recommend that you understand and follow your local regulations and country-specific laws relevant to light electric vehicles. Rules change and so you are encouraged to continue complying with all applicable laws and regulations, and dot boards waives all liability relating to your use of dot board products. For more information, please refer to the Helpdesk.